Inside the traumatic life of a Facebook moderator

  • Published: 19 June 2019
  • Former Facebook content moderators are speaking out about their working conditions in the United States for the first time ever. The Verge traveled to Tampa, FL, to visit Facebook’s worst-performing content moderation site and learn about what life is like for hundreds of moderators. They told us that the office is filthy, the work is grim, and the side effects of doing the job last long after it is over.

    Earlier this year, The Verge’s Casey Newton broke the story about the working conditions of Facebook moderators in Phoenix, AZ. Newton published a followup today revealing that the pattern of severe workplace conditions extends to a second campus in Tampa, FL, but in even more extreme ways. You can read the full exclusive here:

    You can find Casey’s piece from earlier this year here:

    Reporter: Casey Newton
    Producer: Phil Esposito
    Camera: Vjeran Pavic
    Editor: Mark Zemel
    Audio: Andrew Marino
    Graphics: Grayson Blackmon
    Production Coordinator: Meg Toth
    Executive Producer: Eleanor Donovan, Nilay Patel
    Director of Audience Development: Ruben Salvadori
    Social Media Manager: Dilpreet Kainth

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Comments • 5 167

  • The Verge
    The Verge   4 months back

    Have you worked as a content moderator? We’d like to hear your experiences, especially if you have worked for Google, YouTube, or Twitter. Email Casey Newton at [email protected], or message him on Twitter @caseynewton.

    • Mimi Salarda
      Mimi Salarda  2 weeks back

      me too

    • Elaine
      Elaine  3 months back


    • Chews
      Chews  3 months back

      Oh my gosh, I had noooooooooo clue!

  • fine93
    fine93  1 days back

    haha ive seen that video with the pigs!! on best gore!

    • Mirco Bohn
      Mirco Bohn  2 days back

      Nudes= Ban in 5 sec.
      Violence against humans / animals = allowed. Seriously?

      • Joao Galvao
        Joao Galvao  6 days back

        I have never heard the most BS in my whole life from these 3, they are obviously being paid to tell lies to further somebody's cause against FB, Loool

        • Chris Fooms
          Chris Fooms  1 weeks back

          Do one on amazon it’s very similar besides seeing all the gore it’s about the same.. pleas come to amazon in ruskin🙂

          • Norrr
            Norrr  1 weeks back

            Smh I’ve seen a lot in life in real life.. I could probably do this job with no problem.. these people aren’t built for things like this. They need to be upfront with them and tell them what they will be seeing that’s ridiculous.

            • yakikadafi
              yakikadafi  1 weeks back

              Only a fool would have faith in mankind and think they can change the world. My depression stems from the acute realisation that mankind is a cancer the entire planet would be better off without

              • TransformBoOnEs
                TransformBoOnEs  2 weeks back

                I mean this was pretty moving, but how am I supposed to trust anything from a publicly stained media outlet?

                • Robbi Jennings
                  Robbi Jennings  2 weeks back

                  They're well fed!

                  • John Smith
                    John Smith  2 weeks back

                    You need to be a cold hearted sum bish and dead on the inside like myself to do that job. There's plenty of us types

                    • T Lad
                      T Lad  3 weeks back

                      I do this job in Casablanca for 2$/h. Not 15$ ... We got ripped off hahah

                      • 一國兩制
                        一國兩制  3 weeks back

                        Let me guess facebook contractor is run by management from a third world country with a large cheap labor workers pool

                        • medmedhat
                          medmedhat  4 weeks back

                          This would make a great onion video idea, the possibilities are endless.

                          • mr vhs the vcr man
                            mr vhs the vcr man  1 months back

                            I have been on Facebook since 2017 and I never had a problem with it

                            • VishalKrSingh
                              VishalKrSingh  1 months back

                              So where do I sign up for the job

                              • Douglas Oliveira
                                Douglas Oliveira  1 months back

                                E claro que essas pessoas vão excluir qualquer post de humor negro, imagino os posts zoando gordo, a vontade deles é banirem mas tem que excluir a postagem.
                                No fim são só pessoas dizendo o que você pode ou não fazer, até pq o Facebook é uma empresa privada.

                                • Daniel Carreon
                                  Daniel Carreon  1 months back

                                  Ngl personally don’t see why they should be taken down, let people see what the real world is like if no one sees how people really are then nothing will change. Personally videos like this don’t effect me either

                                  • Andrew Kerns
                                    Andrew Kerns  1 months back

                                    Facebook is a monster & must be broken up, & send mark fuckerberg to jail

                                    • Kittysuit
                                      Kittysuit  1 months back

                                      "i think about all the animals all the time"
                                      -every vegan ever

                                      • Emilio Ramirez
                                        Emilio Ramirez  1 months back

                                        I found my job

                                        • Mi, Amor
                                          Mi, Amor  1 months back

                                          is it possible to apply ? im not in the US
                                          But how do you apply ? I have tried searching " content moderator " on the hiring page. This job is not for the faint hearted and you gotta have nerves of steal for this job. I just wanna say thanks for your service, the content moderators should get some type of physiological help or something to detox their brain

                                          • Amanda
                                            Amanda  1 months back

                                            i'm traumatized just listening to this :'(

                                            • Thedemonicskin F
                                              Thedemonicskin F  1 months back

                                              get over it, dont like your job change it

                                              • Mega Volve
                                                Mega Volve  1 months back

                                                Exactly how I expected them to look lmfao

                                                • paul kersey
                                                  paul kersey  1 months back

                                                  obviously this comment section has been heavily censored as to only include positive, supportive comments about this video and the people in it. it is this very censorship that produces weak, thin skinned losers like these who can't handle ANYTHING unpleasant in life. THAT is the real issue here but everyone missed it.

                                                  • Josh Hunter
                                                    Josh Hunter  1 months back

                                                    These people are weak, I'd do this easily.

                                                    • Fuhk Hue
                                                      Fuhk Hue  1 months back

                                                      Is it coincidence that the three subjects you featured are all homosexual?

                                                      • Jared J
                                                        Jared J  1 months back

                                                        Ooooh ok. Facebook is insidiously resourceful. I see now that they employ mostly socially worthless/low-value landwhales because it doesn't matter in the larger picture if they end up suiciding. No one will notice or care if the 500 lb recluse that lived 3 houses down stops coming outside, but if normal human neighbors start disappearing it could cause a big outcry.

                                                        The reason it has taken so long for this to be put into the limelight is specifically because of the kind of person that they have been hiring for these positions.

                                                        • TottallyNotACop
                                                          TottallyNotACop  1 months back

                                                          Them sissoring would be like the jaws of life opening and closing.

                                                          • RagDollRat
                                                            RagDollRat  1 months back

                                                            WOLOLOLOLOL OFC, OFC xD

                                                            • As Crônicas do Tio Will
                                                              As Crônicas do Tio Will  2 months back

                                                              Everytime i get blocked, i come here to laugh at this video, so, LMAO.

                                                              • Lorrie ann Howard
                                                                Lorrie ann Howard  2 months back

                                                                Why isn't any body bringing this out so somebody can step in its hard enough yaw seen all this and live with it

                                                                • Aidan Salt
                                                                  Aidan Salt  2 months back

                                                                  I am sympathetic to their plight but A SWEAT SHOP IN AMERICA? LOL!!! 6 hours of work a day and paying $15 an hour is NOT a sweat shop. Again I am not saying this is ok at all, but honestly... A sweat shop... xD

                                                                  • Scarleth Gradiz
                                                                    Scarleth Gradiz  2 months back

                                                                    Thanks for explaining the truth

                                                                    • Ahmed Salah
                                                                      Ahmed Salah  2 months back

                                                                      And what about that terrorism u english did in syria lybia iraq Afghanistan and so on.... wont u tell the world about that , keep hiding .... u will have to pay bavk

                                                                      • Adam Macias
                                                                        Adam Macias  2 months back

                                                                        These were just Facebook Moderators. Imagine our Veterans...

                                                                        • Omni Art
                                                                          Omni Art  2 months back

                                                                          Are you aware that many veterans from intelligence agencies and military industry sit on board of Facebook, and also other social media... What do you think, why is that? Why is Facebook banned in almost all banks, GOV agencies and similar establishments?

                                                                          • schmoo
                                                                            schmoo  2 months back

                                                                            I really had to hit mute when he started describing the things he saw done to animals.. I thought he was done and hit unmute and just heard "bloody pile" and had to hit mute again... no human should be subjected to this kind of work. Imagine seeing this kind of thing day after day, hour after hour. Honestly.. it makes me want to just stop using social media altogether, if this is what people have to go through.

                                                                            • Shoop da Whoop
                                                                              Shoop da Whoop  2 months back

                                                                              I want to do this job LOL

                                                                              • nkaneti
                                                                                nkaneti  2 months back

                                                                                I dont think this is a job for the every day person. It should be a higher salary and be for people who are pretty numb to this kind of thing.

                                                                                • Summer A.
                                                                                  Summer A.  2 months back

                                                                                  Seen the level of stress normal people are subjected to.. i would say they should hire people like DEXTER to do the job.. with a precise rule-bible!
                                                                                  I don't think AI could do the job if they add emotional intelligence to it..
                                                                                  because trust me it will start becoming misanthropic, antipathetic & hateful towards humans (just like I am) & it will just wipe out humanity right there & then (and I wld agree with it! That's what we deserve!)

                                                                                  • The solar turtle
                                                                                    The solar turtle  2 months back

                                                                                    I watch this sort of thing for fun. Not the animal abuse stuff, or children stuff. Burning adults alive? Bring on the Rubber tires!

                                                                                    • nolo king
                                                                                      nolo king  2 months back

                                                                                      Don't take these kind of jobs if you are emotional

                                                                                      • kiwi
                                                                                        kiwi  2 months back


                                                                                    • Adam 330
                                                                                      Adam 330  2 months back

                                                                                      It all makes sense now

                                                                                      • CaptainSkelebones
                                                                                        CaptainSkelebones  2 months back

                                                                                        yo where do i sign up to do this?

                                                                                        • wzac1234
                                                                                          wzac1234  2 months back

                                                                                          They got paid double the federal minimum wage to go on Facebook everyday and they’re acting like they have the worst job in the world

                                                                                          • ManBearPig568
                                                                                            ManBearPig568  2 months back

                                                                                            They look exactly like you expect

                                                                                            • Evan Moulds
                                                                                              Evan Moulds  2 months back

                                                                                              Man they need to hit the gym